Zimbra服务无法正常启动

1. 问题描述

1) zimbra服务状态：

zimbra@mail:~$ zmcontrol status

Host mail.example.com

antispam Running

antivirus Running

ldap Running

logger Running

mailbox Stopped

zmmailboxdctl is not running.

mta Running

snmp Running

spell Running

stats Running

zmconfigd Running

zimbra@mail:~$

2) zimbra的/var/log/mail.log日志信息如下：

Mar 7 20:12:20 mail zimbramon[10875]: 10875:info: Starting snmp via zmcontrol

Mar 7 20:12:20 mail zimbramon[10875]: 10875:info: Starting spell via zmcontrol

Mar 7 20:12:20 mail zimbramon[10875]: 10875:info: Starting mta via zmcontrol

Mar 7 20:12:21 mail postfix/postfix-script[12799]: warning: not owned by root: /opt/zimbra/postfix-2.7.7.3z/conf/main.cf

Mar 7 20:12:21 mail postfix/postfix-script[12800]: warning: not owned by root: /opt/zimbra/postfix-2.7.7.3z/conf/master.cf

Mar 7 20:12:21 mail postfix/postfix-script[12801]: warning: not owned by root: /opt/zimbra/postfix-2.7.7.3z/conf/master.cf.in

Mar 7 20:12:21 mail postfix/postfix-script[12817]: starting the Postfix mail system

Mar 7 20:12:21 mail postfix/master[12818]: daemon started -- version 2.7.7, configuration /opt/zimbra/postfix-2.7.7.3z/conf

Mar 7 20:12:21 mail saslauthd[12826]: detach_tty : master pid is: 12826

Mar 7 20:12:21 mail saslauthd[12826]: ipc_init : listening on socket: /opt/zimbra/cyrus-sasl-2.1.23.3z/state/mux

Mar 7 20:12:21 mail zimbramon[10875]: 10875:info: Starting stats via zmcontrol

Mar 7 20:12:37 mail zmmailboxdmgr[13978]: status requested

Mar 7 20:12:37 mail zmmailboxdmgr[13978]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

Mar 7 20:12:37 mail zmmailboxdmgr[13978]: assuming no other instance is running

Mar 7 20:12:37 mail zmmailboxdmgr[13978]: file /opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:12:37 mail zmmailboxdmgr[13978]: assuming no other instance is running

Mar 7 20:12:37 mail zmmailboxdmgr[13978]: no manager process is running

Mar 7 20:12:37 mail zmmailboxdmgr[13986]: status requested

Mar 7 20:12:37 mail zmmailboxdmgr[13986]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

Mar 7 20:12:37 mail zmmailboxdmgr[13986]: assuming no other instance is running

Mar 7 20:12:37 mail zmmailboxdmgr[13986]: file /opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:12:37 mail zmmailboxdmgr[13986]: assuming no other instance is running

Mar 7 20:12:37 mail zmmailboxdmgr[13986]: no manager process is running

Mar 7 20:12:38 mail zmmailboxdmgr[14215]: status requested

Mar 7 20:12:38 mail zmmailboxdmgr[14215]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

Mar 7 20:12:38 mail zmmailboxdmgr[14215]: assuming no other instance is running

Mar 7 20:12:38 mail zmmailboxdmgr[14215]: file /opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:12:38 mail zmmailboxdmgr[14215]: assuming no other instance is running

Mar 7 20:12:38 mail zmmailboxdmgr[14215]: no manager process is running

Mar 7 20:13:39 mail zmmailboxdmgr[14460]: status requested

Mar 7 20:13:39 mail zmmailboxdmgr[14460]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

Mar 7 20:13:39 mail zmmailboxdmgr[14460]: assuming no other instance is running

Mar 7 20:13:39 mail zmmailboxdmgr[14460]: file /opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:13:39 mail zmmailboxdmgr[14460]: assuming no other instance is running

Mar 7 20:13:39 mail zmmailboxdmgr[14460]: no manager process is running

Mar 7 20:13:39 mail zmmailboxdmgr[14468]: status requested

Mar 7 20:13:39 mail zmmailboxdmgr[14468]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

Mar 7 20:13:39 mail zmmailboxdmgr[14468]: assuming no other instance is running

Mar 7 20:13:39 mail zmmailboxdmgr[14468]: file /opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:13:39 mail zmmailboxdmgr[14468]: assuming no other instance is running

Mar 7 20:13:39 mail zmmailboxdmgr[14468]: no manager process is running

Mar 7 20:14:04 mail zmmailboxdmgr[14923]: status requested

Mar 7 20:14:04 mail zmmailboxdmgr[14923]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

Mar 7 20:14:04 mail zmmailboxdmgr[14923]: assuming no other instance is running

Mar 7 20:14:04 mail zmmailboxdmgr[14923]: file /opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:14:04 mail zmmailboxdmgr[14923]: assuming no other instance is running

Mar 7 20:14:04 mail zmmailboxdmgr[14923]: no manager process is running

2.解决方法

1) As root - # mv /opt/zimbra/mailboxd/etc/keystore /root/keystore.old

2) As root - # /opt/zimbra/bin/zmcertmgr deploycrt self

3) As root - /opt/zimbra/libexec/zmfixperms --verbose --extended

4) Login as the zimbra and restart all of zimbra

修复后的zimbra服务状态如下：

zimbra服务启动后，若还不能正常访问，出现如下图所示现象：

需要更新文件/opt/zimbra/conf/localconfig.xml中zimbra的UIDs，然后重新执行上述步骤进行修复就可以了

注：zimbra的UID可以在 /etc/passwd文件查询